Business Analyst

• We are seeking a Business Analyst responsible for designing, developing, coordinating and implementing automated & non-automated solutions that resolve operational problems and maximize the benefits derived from business opportunities. Responsibilities include managing projects that are crucial to achieving operational and strategic initiatives; such as enhancing service, improving productivity, increasing quality and maintaining profitability.
• This is a hybrid role reporting to the Harrisburg, PA office.

POSITION COMPETENCIES

• Business Acumen
• Negotiation
• Results Oriented
• Time & Priority Management
• Decision Making
• Customer Focused
• Talent Development Mindset
• Effectively Communicates and Connects
• Demonstrates Adaptability
• Demonstrates Accountability

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates detailed business requirements, using the best combination of text, diagrams, models, matrices, etc, to develop and implement solutions to business needs.
• Participates in outlining and creating post production methods of validating the return on investment of implemented enhancements.
• Provides training and assistance to staff on new and enhanced systems, workflows and processes.
• Develops job aid materials, procedures, workflows, user manuals, training guides, presentations and other documentation regarding planned and strategic projects.
• Creates test plans, test matrices, acceptance criteria and use cases, to validate and verify the developed solutions.
• Coordinates the testing efforts on assigned projects.
• Participates in division audit review functions and activities.
• Identifies, develops and integrates new and existing operational and strategic initiatives, including: quality, service, productivity, profitability, management information and expense management.
• Develops strategies and proposals to meet and solve operational challenges and issues.
• Conducts market research for new vendors and systems, in regards to identifying solutions to business issues.
• Using a variety of tools and techniques completes research and analysis into defined business issues, to gather the information that is needed to develop solutions.
• Develops and proposes operational solutions, prioritizes requirement components, researches and analyzes costs, benefits and risks of proposed solutions.
• Designs and creates ad hoc reports for the purpose of making business decisions.
• Troubleshoots and resolves production issues/problems.
• Defines project tasks and resource requirements.
• Identifies project risks and mitigation strategies.
• Assists with coordinating and monitoring the costs of assigned projects.
• Manages conflicts and negotiates to maintain consensus on solution scope, time, and cost.
• Creates and maintains project timelines and work plans.
• Defines project tasks and resource requirements.
• Defines roles and responsibilities for assigned resources.
• Directs & supports project teams including both on site resources and external resources.
• Tracks, monitors and controls project deliverables and creates status reports for stakeholders.
• Initiates preventative / corrective measures to ensure assignments stay on track.

ADDITIONAL RESPONSIBILITIES

• Assists division in the budgeting process.
• Selects best approach to complete assignments and gains buy in on approach for each assignment.
• Uses sound logic, data and analytics to justify and recommend solutions. Heavily influences final decisions.
• May manage the day-to-day duties of production support team members or project team members, to possibly include providing input on their performance.
• Performs other duties as may be assigned by the supervisor/manager

SPECIAL RELATIONSHIPS

• Direct contact with both internal and external resources
• Internally: Penn National employees including those within business and technical units, line and staff operations, and executives
• Externally: agents, vendors, state agencies, and customers
• Ability to interact with all levels of authority within the organization.
• Ability to be sensitive and effective in both listening and communicating with end users

QUALIFICATIONS

• Education/Credentials
• Associate’s degree preferred
• Continuing education in insurance related courses preferred
• Experience
• Minimum of 5-years’ experience in a business environment, in a technical or analytical role; insurance industry preferred
• Technical/Professional Knowledge
• SharePoint and Azure Dev Ops
• Demonstrated research, and problem-solving skills
• Proficiency in utilizing data and analytics in making business decisions
• Effective verbal, written and listening communication skills, for exchanging routine and non-routine information with people inside and outside of the company
• Excellent inter-personal skills that build, maintain and foster productive relationships to assist in meeting goals and achieving results, with the ability to effectively direct and coordinate the activities of others within a designated project or team
• Excellent training and presentation skills
• Proficiency with personal computers, spreadsheets Microsoft Office Suite and database software
• Demonstrated knowledge of insurance industry systems and division specific technology
• Effective customer service skills, with the ability to meet customer initiated deadlines
• Must possess effective negotiation skills, with the ability to tactfully explain and defend decisions while maintaining and promoting positive business relationships
• Effective decision making and critical-thinking skills
• Must be able to successfully manage tasks and projects with aggressive deadlines and time sensitivity
• Demonstrated ability to interpret and apply standard practices, procedures and other established business principles and guidelines
• Must have a strong sense of urgency while maintaining accuracy in work product
• Must be organized and detail oriented, with the ability to adapt to change
• Must be able to work independently or as part of a group
• The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $75,000 - $104,000. Additionally, you may be able to participate in our annual incentive program, depending on eligibility under the plan.

• JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)
• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.