Business Analyst, Patient Engagement

Job Summary

The Business Analyst (BA) will execute on projects as a liaison among business operations, technology groups, clients, business partners, vendors, and all project management offices to understand, analyze and facilitate business needs, requirements, and impacts of business changes as a result of strategic initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements.

Job Functions

• Execute independently or as part of a team on projects; working closely with stakeholders to ensure superior customer and client experience
• Perform exploratory analysis of data from multiple sources to uncover trends, patterns and anomalies
• Define and validate business needs
• Participate in stakeholder analysis and identify subject matter experts needed for work effort
• Work with stakeholders and project teams to elicit and document goals, high level requirements, business capability gaps, and success metrics
• Prepare for, conduct, and document requirement elicitation sessions
• Manage requirements traceability to solution scope, objectives, system requirements, and testing
• Support User Acceptance Testing (UAT) by defining user acceptance testing approach and plan, writing applicable test cases, assisting in UAT management and defect resolution

Job Responsibilities

• Develops and maintains a comprehensive understanding of business processes and industry practices pertaining to purchasing and distributing.
• Analyzes corresponding data to effectively recommend system procedure changes, enhancements, development of functional specifications or interface opportunities with costs and or return on investment summarized.
• Develops and presents cost-benefit analyses of proposed programs and makes specific recommendations tied to the business goals of the department and Company.
• Collects, analyzes and presents information pertaining to long-term planning and strategic goals of the department.
• Works on projects in strategy development, industry trends, competitive analysis, and company positioning as it relates to pharmacy purchasing and distribution.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s degree OR, High School Diploma/GED and at least three (3) years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Specialty Pharmacy experience
• ScriptMed Enterprise experience
• Experience with data analytic tools such as PowerBI, Tableau or SQL
• Experience with automated notification products, such as CSG or Sales Force Marketing Cloud and the rules and regulations governing the usage
• Experience in developing requirements for digital business products
• Experience in analyzing data and translating it into operational impact
• Experience working in ADO or similar project management tools

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $56800 - $91100 / Salaried