Business Analyst, Member Engagement

Role Overview

The Member Engagement Business Analyst investigates the member experience to uncover business issues and drive improvements.

The role becomes a subject matter expert on the business environment and optimizes performance through data-driven insights.

The position is an existing vacancy.

Exploration and Business Insight

• Conduct investigations and in-depth research to understand current business issues and challenges.
• Analyze data to identify patterns, anomalies, and areas of concern.
• Collaborate with cross-functional teams to understand business processes and systems.
• Document and communicate findings to stakeholders to support informed decision-making.

Performance Analysis and Reporting

• Develop and maintain reports tracking ongoing performance metrics and KPIs.
• Analyze digital member experience performance to identify breakages and inefficiencies.
• Provide actionable insights and recommendations to optimize business performance and enhance digital strategies.
• Work with technical teams to ensure data accuracy and integrity in reporting.

Required Qualifications

• Three to five or more years of relevant experience as a Business Analyst, Data Analyst, or in a similar role.
• Strong analytical skills and experience interpreting complex data sets.
• Experience with Adobe Analytics, Power BI, or an equivalent analytics tool.
• University degree and experience with digital health businesses, services, platforms, or assets.
• Ability to gather, structure, and present data analysis with data science teams to derive actionable results.
• Strong communication, relationship-building, financial acumen, business orientation, and influencing skills.
• Adaptability, flexibility, self-motivation, ownership of deliverables, and ability to manage competing priorities.

Working Arrangement

The working arrangement is hybrid.

Salary Information

• The stated salary range is CAD 73,725.00 to CAD 122,875.00.
• Employees may participate in incentive programs with compensation tied to business and individual performance.

Benefits and Development

• Manulife offers learning and career development support in a flexible and inclusive environment.
• Eligible employees may receive health, dental, mental health, vision, disability, life, retirement, wellness, and paid time-off benefits.

About Manulife And John Hancock

Manulife Financial Corporation is an international financial services provider helping people make decisions easier and lives better.

The company states that it uses data and analytics technologies, including artificial intelligence and automated processing tools, in its application process.