Business Analyst

Overview

The client, a financial services organization, is seeking a Technical Analyst with hands-on experience in the FICS (Financial Industry Computer Systems) Mortgage Servicer platform to support a critical system consolidation project. This is an individual contributor role reporting to the Indirect Technology Solutions Manager, focused on supporting the FICS conversion from two instances down to a single system while documenting processes, cleaning up data, and maintaining reporting within the indirect channel. The ideal candidate will bring strong analytical and business analysis skills, excellent verbal and written communication abilities, and the ability to work independently with minimal ramp-up time given the project's urgency. If you believe you are the right fit for the role, we welcome you to apply!

• Key Responsibilities
• Support the FICS system conversion project by mapping tasks, documenting workflows, and tracking progress across defined work streams
• Review and document assigned processes, workflows, and system interfaces within the indirect channel, including mortgage/home loan administration, payment processing, member satisfaction, tax and insurance escrow, reporting, loan onboarding, and document control
• Update and maintain reports generated out of the FICS system as the conversion progresses
• Perform data cleanup activities within the FICS environment to prepare for system consolidation
• Map out process flows using tools such as MS Visio to document current and future state procedures
• Collaborate with internal stakeholders including the Indirect Technology Solutions Manager and other team members to ensure project milestones are met
• Serve as a subject matter resource on FICS Mortgage Servicer functionality, supporting the team in understanding system capabilities and limitations
• Assist with payment processing, investor reporting, escrow administration, and custodial accounting workflows as they relate to the FICS platform

• Must-Have Requirements
• 5+ years of technical systems and analyst (business analyst) experience
• 2+ years of direct, hands-on experience with FICS (Financial Industry Computer Systems) — specifically the Mortgage Servicer module (Mortgage Accountant experience also acceptable/additive; Loan Producer experience alone is NOT sufficient)
• Experience working within the financial services industry (credit union, mortgage servicer, or similar environment preferred)
• Experience working with third-party vendors in a technology or systems capacity
• Proficiency with Microsoft Office products, including MS Visio (or comparable process-mapping tool) and MS Project
• Demonstrated knowledge of data processing and enterprise software applications
• Continuous improvement or process documentation experience (Six Sigma or similar methodology a plus)
• Bachelor's degree (field of study not specified — general bachelor's degree acceptable)