Business Analyst III-US

• Title: Customer Credit & Collections/Payments SME
• Location: Syracuse, NY 13202,
• Duration: 12 months

Description:

Customer Credit & Collections/Payments SME

• Job Purpose
• The Credit & Collections Subject Matter Expert (SME) is responsible for realizing required business capabilities, related business processes, and the rules, obligations, controls, and service levels satisfied by those processes. The SME must design, test, optimize, and implement these business processes within the Kraken Transformation Program. The SME is responsible for driving automated business functions that deliver high accuracy and operational efficiency.

This position will work closely with business stakeholders, technology teams, and functional team leadership to ensure that Collections processing (notifications, late fees, field activity, suspension) and functions related to Assistance programs, Bankruptcy, Agency Management, Protections, Credit Scoring, Deposits, Liens and Judgements, Payment Arrangements, Write-off / Re-instatement are optimized and effectively implemented within Kraken. This scope also includes required reporting of such collection processing and overall company arrears, and integration with external service providers (vendors, state and other community assistance managers).

• Section 4 Key Accountabilities
• • Brings process knowledge and proficiency to the functional team used to ensure business requirements are delivered through the Kraken solution.
• • Designs business process workflows that ensure satisfaction of rules, obligations, controls, and expected service levels.
• • Successfully implements business processes supporting Collections processing and functions related to Assistance programs, Bankruptcy, Agency Management, Protections, Credit Scoring, Deposits, Liens and Judgements, Payment Arrangements, Write-off / Re-instatement.
• • Ensures business standardization across all jurisdictions and detailed process design, aligning with out-of-the-box software solution capabilities.
• • Assesses exceptions, identifies risks, issues, and mitigation options associated with standardization.
• • Coordinate functional development with peers and cross-function analysts providing them with direction and skills to support project work.
• • Ensures deliverables meet requirements and are completed on time.
• • Provides production support during the program lifecycle, pending service introduction recommendation.

• Section 5 - Qualifications and Experience
• Required:
• • 5+ years of experience in utility billing operations, collections processing, and financial reporting, preferably within the utility industry.
• • Proven experience delivering functional products in medium to large-scale CIS endeavors.
• • Strong knowledge of utility billing methodologies and associated collections transaction management.
• • Hands-on configuration experience in relevant CIS platforms, ensuring proper alignment with business requirements.
• • Expertise in collection step handling, financial reconciliation, and automated invoicing workflows.
• • Experience with financial controls and bulk execution strategies to validate meter-to-cash processing accuracy.
• • Familiarity with regulatory compliance and revenue assurance in utility billing processes.
• • Demonstrated ability to lead stakeholder communication through functional and project leadership levels.

Additional valued experiences:

• • Utility industry
• • Experience with agile methodologies and lean principles
• • Experience with the implementation of new technologies and platforms
• • Background in regulatory compliance and reporting within billing operations
• • Experience implementing automated billing solutions and exception handling frameworks