- K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.
- This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.
- Job Title: Business Analyst ( CRM- MS Dynamics ,ServiceNow, Logik.ai and Salesforce)
- Location: Boise, ID /onsite
- Position type: Full time/Permanent role
- Descriptions:
- Must Have Technical Skills
- • Strong Business Analysis experience in CRM implementations.
- • Expertise in Requirements Gathering and Documentation.
- • Business Process Modeling (BPMN, Process Flows).
- • Agile/Scrum methodologies.
- • Stakeholder and Vendor Management.
- • Data Analysis and Reporting.
- • Experience with MS Dynamics ,ServiceNow,Logik.ai and Salesforce
- Roles & Responsibilities
- Business Analysis & Requirements Management
- • Conduct workshops and requirement-gathering sessions with business stakeholders.
- • Analyze current business processes and identify opportunities for optimization and automation.
- • Document Business Requirements Documents (BRD), Functional Specifications (FSD), User Stories, Process Flows, and Use Cases.
- • Translate business requirements into functional and technical specifications for development teams.
- • Facilitate backlog grooming, sprint planning, and UAT activities.
- CRM Solution Analysis
- • Analyze and define business requirements related to Microsoft Dynamics 365 CRM modules.
- • Work with stakeholders to design solutions for:
- o Accounts & Contacts Management
- o Lead & Opportunity Management
- o Case Management
- o Customer Service Processes
- o Sales Automation
- o Customer Insights and Reporting
- • Support CRM process improvements and adoption initiatives.
- ServiceNow Integration & Process Management
- • Gather and document requirements involving ServiceNow workflows and integrations.
- • Collaborate with ServiceNow and Dynamics teams to define end-to-end business processes.
- • Ensure data consistency across CRM and ServiceNow platforms.
- Stakeholder Management
- • Act as the liaison between business users and technical teams.
- • Present solution recommendations and facilitate decision-making discussions.
- • Manage stakeholder expectations and communicate project status effectively.
- Testing & Deployment Support
- • Develop UAT scenarios and test cases.
- • Support system testing, user acceptance testing, and defect resolution.
- • Assist in change management, training, and deployment activities.
- Required Skills
- Functional Skills
- • Strong Business Analysis experience in CRM implementations.
- • Expertise in Requirements Gathering and Documentation.
- • Business Process Modeling (BPMN, Process Flows).
- • Agile/Scrum methodologies.
- • Stakeholder and Vendor Management.
- • Data Analysis and Reporting.
- Technical Skills
- • Microsoft Dynamics 365 CRM (Mandatory)
- o Sales
- o Customer Service
- o Customer Insights
- o Power Platform (Power Automate preferred)
- • ServiceNow (Mandatory)
- o ITSM/Business Process Workflows
- o Integration Requirements
- o Case and Service Management Concepts
- Nice to Have
- • Salesforce (SFDC)
- o Sales Cloud
- o Service Cloud
- • Power BI
- • Azure Integration Services
- • API-based Integrations (REST/SOAP)
- • Copilot/AI-enabled CRM capabilities
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Business Analyst ( CRM- MS Dynamics ,ServiceNow, Logik.ai and Salesforce)
K&K Global Talent Solutions INC.
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