Job Title: Business Analyst Location: Remote | Type: Full-time | Level: Mid-SeniorMinimum Experience: 4+ years in government projects
About the RoleWe are seeking a proactive, detail-oriented Business Analyst with a background in government programs and public-sector digital transformation. The ideal candidate has worked on large-scale programs such as case management, eligibility, benefits administration, licensing, or similar citizen-facing services.This role blends policy understanding, technical fluency, and stakeholder communication. You will work closely with client product owners and internal product and technical teams to shape and deliver high-quality solutions that improve outcomes for individuals and communities.Key ResponsibilitiesBusiness Analysis & RequirementsLead requirements elicitation and analysis for public-sector productsTranslate policy, program, and operational needs into clear business and functional requirementsDevelop user stories, use cases, process flows, and acceptance criteria aligned with Agile practicesModel business workflows, including alternate flows and edge casesKeep requirements documented, maintained, and traceable throughout the SDLCProcess Design & OptimizationAnalyze current-state workflows to identify gaps, inefficiencies, and risksDesign future-state processes that improve service delivery and data sharingSupport business process reengineering (BPR) effortsSystem Implementation & Agile DeliveryCollaborate with product owners on backlog refinement and prioritizationSupport data mapping, integration requirements, and interface definitions with external systemsParticipate in sprint planning, backlog refinement, and solution reviewsTesting & QualitySupport UAT, including test case development, execution, and validationEnsure traceability from requirements through testing and deploymentStakeholder EngagementServe as a trusted liaison between business stakeholders and technical teamsCommunicate requirements, impacts, and updates clearly to technical and non-technical audiencesSupport training materials, user guides, and change management documentationIdentify gaps and lead through ambiguity with initiativeData & ReportingDefine reporting and analytics requirements for program performance and outcome measurementSupport dashboards and data visualization solutionsAlign solutions with digital government priorities, including data standards and innovationRequired Experience & SkillsDomain Expertise4+ years on government projects (more is welcome), with 2+ years in digital government or public-sector technology initiativesExperience with one or more government program areas, such as health and human services (e.g., Medicaid, Child Welfare, Child Support), integrated eligibility, justice, workforce, housing, or other public servicesStrong understanding of government workflows, policy frameworks, and public service deliveryFamiliarity with digital government transformation: AI in government, data quality and governance, and privacy, accessibility, and safety standardsTechnical & AnalyticalProficiency in Microsoft Office (Word, Excel, etc.)Understanding of system interfaces, integrations, and UI/UX conceptsStrong skills in documenting requirements, user stories, and workflowsWorking knowledge of Agile methodologies and SDLCFamiliarity with data reporting and BI conceptsCommunication & CollaborationStrong written and verbal communication, especially with product owners and business stakeholdersClear, empathetic, and collaborative, with a positive, proactive approachAbility to work effectively in cross-functional, distributed teamsPreferred QualificationsBachelor’s degree required (relevant experience may substitute); Master’s in Public Administration, Policy, Engineering, Data Analysis, or a related field preferredExperience with Jira or similar Agile toolsExperience with BPR initiatives or system integrations and enterprise data exchangeCBAP, PMI-PBA, CSPO, or similar certification is a plusExperience in Agile teams or government digital modernization projectsHHS domain experience is a plusWhat We OfferHigh-impact work on digital government programsCollaborative, mission-driven team cultureGrowth across policy, technology, and service design

Why Join Cardinality.ai
Cardinality.ai partners with state governments to modernize critical systems that improve the delivery of services to millions of citizens. Our work spans complex technology programs that combine data, AI-driven insights, and modern cloud platforms to solve real-world public sector challenges.
We are building a delivery organization defined by discipline, accountability, and mission impact, and we are seeking leaders who are motivated to drive successful outcomes for our clients and the communities they serve.

Business Analyst

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