Business Analyst / Business Process Consultant

Hi,

Our Client is Looking for Business Analyst/ Business Process Consultant- Remote.

• Position: Business Analyst / Business Process Consultant
• Location- Remote
• Job Description:
• Strong functional knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Experience with ServiceNow AI capabilities, such as:
• Now Assist
• AI Agents
• Virtual Agent
• Predictive Intelligence
• AI Search
• GenAI-driven productivity solutions
• Expertise in business process mapping, requirements analysis, gap analysis, and process improvement.
• Experience creating user stories, acceptance criteria, process documentation, and UAT plans.
• Strong stakeholder management, workshop facilitation, communication, and consulting skills.
• Experience working in Agile/Scrum environments.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
• ServiceNow CSA certification preferred.
• ServiceNow certifications or micro-certifications related to ITSM, AI, or Business Process Consulting are an advantage.
• ITIL Foundation certification preferred.
• Conduct requirement gathering workshops, stakeholder interviews, and business process discovery sessions.
• Analyze, document, and optimize IT Service Management processes aligned with industry best practices.
• Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria.
• Partner with business stakeholders, architects, and delivery teams to design AI-enabled ServiceNow solutions.
• Drive adoption of ServiceNow AI capabilities, including Now Assist, Virtual Agent, AI-powered search, case summarization, content generation, and workflow automation.
• Facilitate process design workshops, solution demonstrations, UAT, training, and change management activities.
• Identify opportunities for operational efficiency through AI, automation, and self-service capabilities