Business Analyst

Akkodis is looking for an Information Systems Client Services Analyst / Business Analyst with experience in business analysis and a background in Lean, Six Sigma, or Continuous Improvement (CI). The ideal candidate will be able to gather and document business requirements, analyze and optimize business processes, collaborate with cross-functional teams, and effectively bridge the gap between business stakeholders and IT.

• Title: Info Systems Client Services Analyst - Remote Job
• Location: Sacramento CA
• Contract: 12 months+ Extendable
• Pay Rate: $40 hr. -$45/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors)

• Two weeks of mandatory on-site training in Sacramento, CA
• Work hours: 08:00 AM - 05:00 PM

Job Description:

• Support Client Health Plan and Valley Administration business analysis activities within Managed Care Administration
• Partner with business relationship owners, IS delivery teams, SMEs, and customers to identify and document business needs
• Gather, evaluate, analyze, and document business and functional requirements throughout the service delivery lifecycle
• Support initiatives from concept and planning through implementation and ongoing support
• Conduct interviews, workshops, surveys, and site visits to collect business requirements
• Perform workflow analysis, process mapping, and use case development
• Create and maintain business requirements documentation and related deliverables
• Reconcile conflicting information and help stakeholders identify true business needs
• Translate technical concepts and issues into clear business language
• Assist in resolving application, system, and business process issues
• Contribute to continual service improvement and process optimization efforts
• Collaborate with cross-functional teams to ensure successful project delivery
• Complete required on-site training during the first two weeks of the engagement before transitioning to remote work
• Experience gathering, analyzing, and documenting business requirements
• Experience creating functional specifications and business documentation
• Experience with workflow analysis, data flow modeling, functional decomposition, and use case development
• Ability to translate business requirements into functional requirements and system/process solutions
• Experience collaborating with business relationship owners, IS delivery teams, subject matter experts (SMEs), and customers
• Proficiency with presentation software, word processing applications, spreadsheets, and standard business analysis tools
• Ability to work independently with moderate supervision
• Strong cross-functional collaboration skills
• Excellent verbal and written communication skills
• Strong facilitation, analytical, and problem-solving abilities
• Preferred Qualifications
• Experience with Continual Service Improvement (CSI) or continuous improvement initiatives
• Knowledge of Lean methodologies and process improvement practices
• Experience using Microsoft Visio and workflow management tools
• Experience with Business Relationship Management and project methodologies
• Experience supporting business cases, Statements of Work (SOWs), KPIs, benefits realization, and lifecycle documentation
• Ability to facilitate meetings, workshops, and stakeholder discussions
• Proven ability to build consensus among stakeholders
• Experience in Information Services, managed care, health plan, or enrollment environments
• Education
• Bachelor’s degree or equivalent combination of education and experience
• Equal Opportunity Employer/Veterans/Disabled
• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
• To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
• https://www.akkodis.com/en/privacy-policy
• The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• · The California Fair Chance Act
• · Los Angeles City Fair Chance Ordinance
• · Los Angeles County Fair Chance Ordinance for Employers
• · San Francisco Fair Chance Ordinance