Business Analyst, AI Outcomes

• Job Title: Business Analyst, AI Outcomes (Internal Productivity & Customer-Facing AI)
• Position Type: W2 Contract - No C2C please
• Location: Midtown Atlanta (remote until late this year)

• Role Overvie
• wWe are seeking a Business Analyst, AI Outcomes to lead the qualification, delivery, and operationalization of applied AI solutions that drive internal productivity improvements and customer-facing innovation. This role focuses on leading a team to build scalable, secure, and high‑impact AI capabilities that move beyond experimentation into sustained business value

• .
• The ideal candidate is a hands-on technical leader with immense curiosity and experience in partnering closely with business stakeholders to elicit business needs and apply AI capabilities ito solve real-world problem

• s.
• Scope of Responsibil
• ityInternal Productivity
• AILead delivery of AI copilots and agents that enhance employee productivity across functions such
• as:Sales, customer service, operations, finance, and
• ITKnowledge management, document intelligence, and enterprise sea
• rchIdentify high-impact internal use cases and embed AI into existing workflows and platforms (e.g., CRM, ERP, collaboration tool
• s).Drive adoption by ensuring solutions are intuitive, reliable, and integrated into day-to-day w
• orkRun monthly Prompt Parties to encourage knowledge sharing and value acceleration across the organizat

• ion
• Customer-Facin
• g AILead prioritized efforts for customer-facing AI capabilities, includ
• ing:AI assistants and conversational experie
• ncesIntelligent recommendations and decision sup
• portPredictive and generative features embedded in digital prod
• uctsEnsure customer-facing AI solutions meet standards for quality, reliability, security, and tr
• ust.Partner with product and UX teams to deliver AI experiences that improve customer satisfaction and engagem

• ent.
• Key Responsibil
• itiesAI Delivery & Exec
• utionManage execution of prioritized AI initiatives aligned with business
• goalsTranslate business needs into scalable technical designs and delivery
• plansEnsure AI solutions progress from pilot to production with measurable out

• comes
• AI Platform & Archit
• ectureContribute to and help evolve the organization’s AI platform, incl
• uding:Retrieval‑augmented generation (RAG) pa
• tternsPrompt engineering and evaluation fram
• eworksModel deployment, monitoring, and vers
• ioningCost controls and performance optimi
• zationPromote reuse through shared patterns, components, and best pra

• ctices
• Training Lea
• dershipLead and mentor interna
• l usersDevelop and provide training documentation to accelerate a

• doption
• Governance, Security & Respon
• sible AIWork with security, privacy, and compliance partners to
• ensure:Proper handling of sensitive and regula
• ted dataSafe and responsible use of A
• I modelsLogging, auditability, and operational
• controlsApply Responsible AI principles across AI design and d

• elivery.
• Stakeholder Coll
• aborationPartner with product, data, IT, PMO, and business leaders to align pr
• iorities.Communicate progress, risks, and outcomes in clear busine
• ss terms.Help shape realistic expectations around AI capabilities and t

• imelines.
• Required Qual
• ifications1-3 years in AI-centric or technical leadership role delivering AI
• solutionsProven experience delivering production AI/ML or GenAI
• solutionsExperience supporting both internal users and external
• customersStrong background in cloud-native application ar

• chitecture
• Technical SkillsGenerative AI
• & LLMs:RAG, embeddings, prompt engineering, agent patterns, evaluation

• techniques
• Clou
• d Platforms:AWS, A

• zure, or GCP
• Integratio
• n & Data:APIs, event-driven architectures, structured/unstructured data,

• vector stores
• Engineer
• ing Practices:security, scalability, observability, perf

• ormance tuning
• Preferred
• QualificationsExperience embedding AI into enterprise applications o
• r SaaS productsExperience supporting enterprise productivity or workflow autom
• ation use casesExposure to governance, compliance, or regulat
• ed environmentsStrong product mindset and business-oriented problem

• -solving skills
• The hourly pay rate range for this position is 65-75/hr dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to [email protected]. If you require assistance or an accommodation in the application or employment process, please contact us at [email protected]. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www

.synergishr.com.