rs
Primary (Must have skil
ls)10+ years of Business Analysis experience with at least 4+ years supporting CRM initiativ
es.Strong understanding of Life Sciences commercial operations, customer engagement, and CRM process
es.Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platfor
ms.Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologi
es.Proven experience in requirements gathering, business process analysis, and solution definiti
on.Strong stakeholder management and workshop facilitation skil
ls.Experience translating business requirements into user stories, functional specifications, and acceptance criter
ia.Experience supporting Agile/Scrum delivery tea
ms.Strong analytical and problem-solving skil
ls.Experience supporting UAT, change management, training, and business adoption activiti
es.Excellent written and verbal communication skil

ls.
Secondary Skills (Good to h
ave)Experience with Veeva Vault and broader Veeva ecosys
tem.Knowledge of pharmaceutical sales, medical affairs, or commercial operations proces
ses.Experience with Microsoft Power Platf
orm.Experience with Microsoft Copilot, Salesforce Einstein, or similar AI platfo
rms.Exposure to customer engagement analytics and reporting platfo
rms.Understanding of data governance, master data, and CRM integrati
ons.Experience supporting AI proof-of-concepts and business case developm
ent.Familiarity with regulatory and compliance considerations within Life Scien
ces.Experience working with distributed teams across the US and offshore locati
o
ns. Soft skills/other sk
ills"Communication Sk
illsCommunicate business and technology concepts effectively to diverse stakeholder gro
ups.Strong verbal, written, presentation, and documentation ski
lls.Facilitate workshops, interviews, and requirements sessions with business lead
ers.Stakeholder Manage
mentBuild trusted relationships with business, product, and technology stakehold
ers.Navigate ambiguity and align cross-functional teams toward common objecti
ves.Effectively manage stakeholder expectations and competing priorit
ies.Leadership Sk
illsLead business analysis activities across multiple workstre
ams.Influence decisions through data-driven recommendations and structured analy
sis.Drive consensus and support organizational change initiati
ves.Problem Solving & Analytical Thin
kingAnalyze complex business processes and identify improvement opportunit
ies.Assess solution alternatives and recommend practical approac
hes.Apply structured thinking to define business problems and desired outco

mes.
Role Summ
ary –WinWire is seeking an experienced Business Analyst with expertise in Life Sciences CRM processes and a strong understanding of AI-driven business solut
ions.The role will partner with business stakeholders, product teams, and technology teams to identify opportunities for AI-enabled process improvements and customer engagement transforma
tion.The candidate will translate business needs into actionable requirements, support solution evaluation, and drive successful implementation of CRM and AI initiat
ives.The ideal candidate will bring a combination of Life Sciences domain knowledge, CRM expertise, analytical thinking, and stakeholder management capabili
t
ies. Job Description of
RolePartner with business stakeholders to understand goals, challenges, and operational proce
sses.Analyze existing CRM workflows and identify opportunities for process optimization and AI adop
tion.Facilitate discovery workshops, requirement gathering sessions, and stakeholder discuss
ions.Document business requirements, user stories, process flows, and functional specificat
ions.Support evaluation and implementation of CRM enhancements and AI-enabled capabili
ties.Collaborate with product owners, architects, developers, and testing teams throughout the project lifec
ycle.Define acceptance criteria and support user acceptance testing activi
ties.Analyze business data and user feedback to identify opportunities for continuous improve
ment.Support change management, user training, and adoption initiat
ives.Track requirements traceability and ensure alignment between business objectives and delivered solut
ions.Prepare executive-ready summaries, recommendations, and solution propo
sals.Act as a trusted advisor between business and technology te
a
ms." Why This Role Matters - This role will help shape and accelerate AI-enabled transformation initiatives within Life Sciences commercial operat
ions.The individual will bridge business and technology teams to ensure CRM and AI solutions address real business needs and deliver measurable v
alue.Success in this role will improve customer engagement processes, user productivity, and operational effici
ency.The insights and requirements developed by this role will directly influence future CRM and AI solution adoption across the organizat

ion."
What Success Looks Like (6–12 Months) - Expected O
utcomeSuccessfully support delivery of CRM and AI-enabled business solutions aligned to business objec
tives.Improve business process efficiency through requirements-driven optimization initia
tives.Establish strong stakeholder relationships and become a trusted business pa
rtner.Drive successful adoption of AI capabilities and CRM enhance
ments.Deliver high-quality requirements documentation and user stories with minimal r
ework.Enable measurable improvements in user experience, productivity, and operational effectiv
eness.Contribute to successful project delivery through effective business analysis leade
rship.Help identify and prioritize future AI and CRM transformation opportuni

ties."
Why Jo
in Us –Work on strategic CRM and AI transformation initiatives for leading Life Sciences organiz
ations.Partner with business and technology leaders driving next-generation customer engagement sol
utions.Gain exposure to emerging AI technologies and enterprise-scale digital transformation pr
ograms.Collaborate with cross-functional teams across consulting, product, and engineering disci
plines.Opportunity to influence adoption of AI-driven business capabilities in a rapidly evolving
market.Accelerate career growth at the intersection of Life Sciences, CRM, and AI inno
vation.Be part of WinWire's innovation-led culture focused on digital transformation and business value realiz

ation."

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