EROS Technologies Inc

Business Analyst - AI & CRM Solutions (Life Sciences)

Full Time · In Office · Foster City, California (USA)

Posted Sep 17, 2026

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Role: Business Analyst - AI & CRM Solutions (Life Sciences)
Domain: Life Sciences, Pharmaceutical Commercial Operations, Customer Engagement
Skills/Tech Stack/Product & Domain Knowledge Snapshot
• CRM Platforms: Veeva CRM, Salesforce Health Cloud, Dynamics 365 CRM, or equivalent
• AI & Automation: Microsoft Copilot, Generative AI, Conversational AI, Intelligent Automation
• Business Analysis: Requirements Elicitation, User Stories, Process Mapping, Gap Analysis
• Stakeholder Management & Workshop Facilitation
• Agile Delivery: Jira, Azure DevOps, Confluence
• Data Analysis & Reporting
• CRM Integrations & Digital Customer Engagement Platforms
• SDLC, UAT, Change Management, Adoption Support
• WinWire is seeking an experienced Business Analyst with expertise in Life Sciences CRM processes and a strong understanding of AI-driven business solutions.
• The role will partner with business stakeholders, product teams, and technology teams to identify opportunities for AI-enabled process improvements and customer engagement transformation.
• The candidate will translate business needs into actionable requirements, support solution evaluation, and drive successful implementation of CRM and AI initiatives.
• The ideal candidate will bring a combination of Life Sciences domain knowledge, CRM expertise, analytical thinking, and stakeholder management capabilities.

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Business Analyst - AI & CRM Solutions (Life Sciences)

EROS Technologies Inc