- Role: Business Analyst - AI & CRM Solutions (Life Sciences)
- Domain: Life Sciences, Pharmaceutical Commercial Operations, Customer Engagement
- Skills/Tech Stack/Product & Domain Knowledge Snapshot
- • CRM Platforms: Veeva CRM, Salesforce Health Cloud, Dynamics 365 CRM, or equivalent
- • AI & Automation: Microsoft Copilot, Generative AI, Conversational AI, Intelligent Automation
- • Business Analysis: Requirements Elicitation, User Stories, Process Mapping, Gap Analysis
- • Stakeholder Management & Workshop Facilitation
- • Agile Delivery: Jira, Azure DevOps, Confluence
- • Data Analysis & Reporting
- • CRM Integrations & Digital Customer Engagement Platforms
- • SDLC, UAT, Change Management, Adoption Support
- • WinWire is seeking an experienced Business Analyst with expertise in Life Sciences CRM processes and a strong understanding of AI-driven business solutions.
- • The role will partner with business stakeholders, product teams, and technology teams to identify opportunities for AI-enabled process improvements and customer engagement transformation.
- • The candidate will translate business needs into actionable requirements, support solution evaluation, and drive successful implementation of CRM and AI initiatives.
- • The ideal candidate will bring a combination of Life Sciences domain knowledge, CRM expertise, analytical thinking, and stakeholder management capabilities.
- • 10+ years of Business Analysis experience with at least 4+ years supporting CRM initiatives.
- • Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes.
- • Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms.
- • Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies.
- • Proven experience in requirements gathering, business process analysis, and solution definition.
- • Strong stakeholder management and workshop facilitation skills.
- • Experience translating business requirements into user stories, functional specifications, and acceptance criteria.
- • Experience supporting Agile/Scrum delivery teams.
- • Strong analytical and problem-solving skills.
- • Experience supporting UAT, change management, training, and business adoption activities.
- • Excellent written and verbal communication skills.
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Business Analyst - AI & CRM Solutions (Life Sciences)
EROS Technologies Inc
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