BALANCE CARRIED FORWARD ANALYST

Department: Synergy
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Wage: $14.50 + performance based increases.

Overview

Balance Carried Forward (BCF) Analysts research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good-standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.

Responsibilities

Coordinate with utility providers to ensure client accounts are current

Resolve outstanding balances

Find errors in misapplied payments

Document errors and causes of previous balances in Conservice database

Medium phone usage-more than 50% of the day making outbound calls to providers.

Qualifications

Clear and professional written and verbal communication

Composed and positive during difficult conversations

Self motivated to find the “why” behind the problem

You’re committed to quickly learn and adapt to new computer software.

Manage time and prioritize workload to meet goals and deadlines

Willing to learn and adapt to new processes

Attention to detail

Balance Carried Forward Analyst