Associate Technical Support Analyst - Remote

1. About Our Client:

The organization operates in the healthcare data and information technology sector, focusing on improving the flow and connection between care providers, payers, and consumers. It addresses challenges in healthcare data integration by leveraging industry expertise and technology to reduce costs, improve risk management, quality, and revenue growth.

2. About the Opportunity:

The Associate Technical Support Analyst role is centered on delivering timely technical support to ensure uninterrupted patient care. This position is responsible for managing and resolving technical issues related to radiology systems, acting as a primary contact for customers, and collaborating across teams to maintain system functionality and support organizational goals.

3. Responsibilities:

• • Respond to urgent support calls impacting patient care
• • Serve as the primary customer contact for reported issues
• • Document incidents and accurately scope technical problems
• • Manage a ticket backlog of 20-30 cases
• • Troubleshoot production RIS and PACS radiology systems and associated technologies
• • Coordinate with internal teams including R&D, technical response, systems engineering, production, installation, and sales
• • Contribute to a collaborative, fast-paced team environment

4. Requirements:

• • Minimum 2 years of technical support experience troubleshooting Windows Operating Systems or equivalent technical education
• • At least 1 year of customer service experience
• • Availability for an 8-hour shift Monday to Friday, starting between 5am and 9:30am, with on-call rotation

Preferred:

• • Experience with Windows command line and Powershell
• • Experience troubleshooting TCP/IP and Active Directory issues
• • Experience in a technical support center and technical application support
• • Intermediate proficiency in at least one programming language (e.g., C, C#, C++, Python)
• • Healthcare industry experience, preferably in medical imaging (radiology or cardiology)

5. Pay Range and Compensation Package:

• • Hourly pay ranges from $28.94 to $51.63 based on experience and qualifications
• • Comprehensive benefits package including incentive programs, equity stock purchase, and 401(k) contributions, subject to eligibility

6. Benefits & Perks:

• 401(k) retirement plan

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.