Application System Analyst

• Application System Analyst
• 📍 Location: Tyler, Texas, United States
• 🏢 Industry: Hospital and healthcare
• 💼 Work Setting: Hybrid

• Are You seeking an experienced Application Systems Analyst II to support the implementation, optimization, and ongoing maintenance of enterprise applications and business systems. This role serves as a key liaison between end users, business stakeholders, technology teams, and vendors to ensure applications effectively support operational objectives and deliver an exceptional user experience.
• The ideal candidate will possess strong business analysis, application support, and systems configuration experience, along with the ability to manage projects, troubleshoot issues, and drive process improvements within a dynamic, customer-focused environment.

• Key Responsibilities
• Application Support & Optimization
• Analyze, configure, implement, support, maintain, and enhance assigned applications and business solutions.
• Ensure system functionality aligns with operational and technical requirements.
• Provide ongoing application support, troubleshooting, and issue resolution.
• Evaluate and recommend system improvements that enhance efficiency, usability, and overall user experience.
• Support testing, validation, deployment, and post-implementation activities.
• Business Analysis & Process Improvement
• Gather, document, and analyze business requirements and workflows.
• Conduct:
• Process mapping
• Gap analysis
• Stakeholder analysis
• Requirements gathering
• Solution recommendations
• Translate business needs into effective system solutions and configurations.
• Identify opportunities to standardize and optimize business processes.
• Project Implementation & Coordination
• Participate in medium-complexity system implementation and enhancement projects.
• Manage assigned project activities and ensure deliverables are completed on time.
• Collaborate with cross-functional teams to support successful project execution.
• Monitor project progress and communicate status updates to stakeholders.
• Support change management and deployment activities.
• System Configuration & Technical Support
• Configure applications according to business and technical requirements.
• Evaluate application releases, upgrades, and new functionality.
• Troubleshoot moderate application incidents independently.
• Coordinate with technical teams and external vendors to resolve system issues.
• Ensure system changes follow established governance and change control procedures.
• Stakeholder & Vendor Management
• Build strong relationships with business users, operational leaders, technical teams, and vendors.
• Serve as a liaison between business and technology teams.
• Facilitate discussions regarding system enhancements, issues, and process improvements.
• Communicate technical concepts and solution designs clearly to both technical and non-technical stakeholders.
• Documentation & Knowledge Sharing
• Develop and maintain:
• Business requirements documents
• Process flows
• Testing scripts
• Configuration documentation
• User guides
• Training materials
• Ensure documentation is accurate, consistent, and aligned with organizational standards.
• Share knowledge and support the onboarding and development of team members.
• Quality, Compliance & Governance
• Adhere to established system configuration, quality assurance, and change management standards.
• Ensure proper testing, approval, and validation of system changes.
• Support compliance with organizational policies and governance requirements.
• Escalate issues appropriately when service levels or project commitments are at risk.
• Training & User Support
• Assist in delivering training programs and educational sessions for users and team members.
• Provide mentorship and guidance to junior analysts.
• Promote best practices and effective system utilization across user communities.
• Support user adoption of new functionality and system enhancements.

Qualifications

• Required
• 3+ years of experience in:
• Application Support
• Systems Analysis
• Business Systems
• Information Technology
• Related functional areas
• Minimum 2 years of experience supporting business, information systems, or industry-specific applications.
• Experience gathering requirements and supporting system implementations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Proficiency with Microsoft Office applications, including:
• Word
• Excel
• PowerPoint
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Associate’s or Bachelor’s degree in:
• Information Systems
• Business Administration
• Healthcare Administration
• Computer Science
• Related field
• Relevant application or technology certifications.
• Experience working with enterprise applications and workflow optimization initiatives.
• Experience supporting regulated or complex operational environments.
• For Specialized Application Analysts
• Relevant product certifications or proficiency in assigned applications preferred.
• Ability to obtain and maintain required certifications within designated timeframes.

• Core Competencies
• Application Support & Administration
• Business Analysis
• Systems Configuration
• Requirements Gathering
• Process Improvement
• Change Management
• Project Coordination
• Vendor Management
• Problem Solving
• Stakeholder Communication
• Documentation & Training
• Customer Service
• Cross-Functional Collaboration
• Continuous Improvement