Application System Analyst

• Application System Analyst
• 📍 Location: Tyler, Texas, United States
• 🏢 Industry: Hospital and healthcare
• 💼 Work Setting: Hybrid

• Are you passionate about healthcare technology, application leadership, and driving successful enterprise system implementations and optimization initiatives?
• We are seeking an experienced Information Services Lead to provide strategic and operational leadership for enterprise healthcare applications and information systems. This senior-level role is responsible for coordinating application support, implementation, optimization, and governance activities while serving as the primary escalation point within a designated technology focus area.
• The ideal candidate combines deep application expertise, healthcare systems knowledge, project leadership capabilities, and strong stakeholder management skills to ensure high-quality service delivery, successful project execution, and continuous improvement across the information services landscape.

• Key Responsibilities
• Application Leadership & Support
• Serve as the senior functional and technical lead for assigned applications and focus areas.
• Provide oversight for:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Production Support
• Act as the primary escalation point for complex issues and application-related challenges.
• Ensure systems operate effectively and support organizational goals.
• Implementation & Optimization
• Lead all phases of application implementation, including:
• Design
• Build
• Configuration
• Testing
• Go-Live Support
• Post-Implementation Optimization
• Support large-scale system enhancements and upgrades.
• Ensure solution designs align with operational and clinical requirements.
• Drive adoption of new functionality and process improvements.
• Team Leadership & Mentorship
• Provide leadership, guidance, and coaching to analysts and team members.
• Organize workload distribution and resource allocation to meet project and operational objectives.
• Mentor staff on application design, configuration, troubleshooting, and best practices.
• Support knowledge transfer and cross-training initiatives.
• Promote a culture of accountability, collaboration, and continuous learning.
• Project & Program Management
• Lead complex, high-impact projects across multiple applications and stakeholder groups.
• Coordinate project activities, timelines, deliverables, risks, and dependencies.
• Provide status reporting and executive-level communication.
• Escalate issues and risks appropriately to leadership.
• Ensure projects meet customer expectations, timelines, and quality standards.
• Business Analysis & Process Improvement
• Lead requirements gathering, process analysis, and workflow assessments.
• Develop process maps, specifications, and solution recommendations.
• Analyze operational challenges and identify opportunities for improvement.
• Support process redesign, system optimization, and efficiency initiatives.
• Ensure solutions align with business and clinical objectives.
• Stakeholder Relationship Management
• Build trusted relationships with operational leaders, administrators, clinicians, and business stakeholders.
• Serve as a liaison between technology teams and business functions.
• Communicate effectively with stakeholders at all organizational levels.
• Facilitate workgroups, workshops, and cross-functional meetings.
• Identify new opportunities to enhance application capabilities and service delivery.
• Healthcare Systems & Application Expertise
• Maintain expert knowledge of supported applications and healthcare workflows.
• Analyze and configure complex integrated solutions across multiple systems.
• Support enterprise healthcare technology initiatives and operational transformation projects.
• Stay current with industry trends, application enhancements, and vendor updates.
• Documentation, Governance & Compliance
• Develop and maintain application documentation, standards, and procedures.
• Ensure compliance with organizational policies and technology governance standards.
• Support audit readiness and operational controls.
• Maintain accurate project, configuration, and support documentation.
• Continuous Improvement & Innovation
• Identify opportunities to improve application performance, usability, and service delivery.
• Lead cross-functional efforts to implement enhancements and best practices.
• Participate in strategic planning and roadmap discussions.
• Promote innovation and operational excellence across the organization.

Qualifications

• Education
• Associate's or Bachelor's Degree preferred in:
• Information Systems
• Healthcare Administration
• Business Administration
• Computer Science
• Related Field
• Required Experience
• 5–7 years of experience supporting healthcare, business, or information systems.
• Experience leading enterprise application implementations and optimization efforts.
• Experience coordinating cross-functional projects and stakeholder groups.
• Strong healthcare operations and systems knowledge.
• Experience mentoring or leading team members.

• Preferred Experience
• Supervisory or team leadership experience.
• 2+ years of project management experience.
• Experience supporting Epic or other healthcare information systems.
• Experience leading multidisciplinary teams and enterprise initiatives.
• Experience with healthcare workflows, clinical systems, and operational technologies.

• Required Skills
• Application Support & Administration
• Project Management
• Business Analysis
• Process Mapping & Workflow Design
• Incident & Change Management
• Stakeholder Management
• Team Leadership & Coaching
• Problem Solving & Root Cause Analysis
• Customer Service Excellence
• Written & Verbal Communication
• Microsoft Office Suite
• Organizational & Multitasking Skills

• Certifications
• Relevant technology or application certifications preferred.
• For Epic-focused roles:
• Epic Certification or Proficiency in assigned module required.
• Maintenance of current Epic training and certification status.

• Core Competencies
• Information Systems Leadership
• Healthcare IT
• Application Lifecycle Management
• Epic Systems Expertise
• Project & Program Management
• Business Process Analysis
• Incident, Problem & Change Management
• Team Leadership & Mentoring
• Clinical & Operational Workflow Design
• Stakeholder Engagement
• System Optimization
• Technical Documentation
• Continuous Improvement
• Strategic Planning