Application System Analyst

• Application System Analyst
• 📍 Location: Irving, TX, US
• 🏢 Industry: Hospital and healhcare
• 💼 Work Setting: Hybrid

• Are you an experienced healthcare IT professional with expertise in application support, system optimization, workflow analysis, and project leadership?
• We are seeking an Application System Analyst Senior to serve as a key liaison between business operations, end users, IT teams, and vendors. This role is responsible for analyzing requirements, configuring and optimizing applications, leading testing initiatives, managing medium-to-large projects, and ensuring technology solutions align with operational and clinical needs.
• The ideal candidate combines strong expertise in healthcare information systems, application support, business analysis, system configuration, workflow optimization, project management, and stakeholder engagement.

• Key Responsibilities
• Application Analysis & Support
• Analyze, design, configure, implement, and support assigned applications.
• Optimize application functionality to meet business and operational goals.
• Troubleshoot and resolve application issues and service requests.
• Ensure system performance, reliability, and usability.
• Support ongoing application maintenance and enhancement activities.
• Business Analysis & Requirements Management
• Partner with customers, operational leaders, and stakeholders to understand business needs.
• Conduct:
• Requirements Gathering
• Stakeholder Analysis
• Process Mapping
• Workflow Assessments
• Gap Analysis
• Translate business requirements into technical solutions.
• Recommend cross-application improvements and best practices.
• System Design & Configuration
• Independently design and configure solutions for complex business requirements.
• Develop scalable application configurations that align with organizational standards.
• Evaluate design alternatives and provide recommendations.
• Ensure configurations support operational efficiency and future growth.
• Mentor team members on advanced configuration and design concepts.
• Testing & Quality Assurance
• Lead application testing activities including:
• Unit Testing
• Integrated Testing
• User Acceptance Testing (UAT)
• Regression Testing
• Develop testing plans, scripts, and validation procedures.
• Coordinate testing across multiple teams and applications.
• Ensure quality standards are met before deployment.
• Serve as a subject matter expert for testing and validation processes.
• Project Leadership
• Manage medium-to-large-scale projects and system enhancement requests.
• Coordinate activities across business, operational, and technical teams.
• Track project progress and communicate status updates.
• Identify risks, dependencies, and mitigation strategies.
• Ensure projects are delivered on schedule and meet stakeholder expectations.
• Healthcare Workflow Optimization
• Analyze clinical and business workflows to identify improvement opportunities.
• Promote standardized practices across departments and facilities.
• Collaborate with operational leadership to improve efficiency and effectiveness.
• Recommend technology-enabled process improvements.
• Support enterprise-wide workflow alignment initiatives.
• Vendor & Technical Coordination
• Coordinate with software vendors regarding:
• Product Enhancements
• Defect Resolution
• Code Changes
• System Updates
• Work with technical infrastructure teams to resolve application-related issues.
• Support implementation of vendor upgrades and releases.
• Share vendor best practices with stakeholders and leadership.
• Change Management & Governance
• Follow established change management processes.
• Ensure system changes are:
• Approved
• Tested
• Documented
• Validated
• Maintain compliance with organizational standards and governance requirements.
• Support release management activities.
• Stakeholder Relationship Management
• Develop trusted relationships with:
• Clinical Users
• Business Leaders
• Providers
• IT Teams
• Vendors
• Act as a liaison between technical and operational stakeholders.
• Ensure customer needs are accurately represented in projects and enhancements.
• Communicate complex technical concepts in a clear and understandable manner.
• Incident & Problem Resolution
• Independently troubleshoot and resolve complex incidents and service requests.
• Perform root cause analysis on recurring issues.
• Escalate and coordinate resolution when necessary.
• Maintain high service quality and customer satisfaction.
• Ensure timely follow-up and issue closure.
• Documentation & Training
• Develop and maintain:
• System Documentation
• Configuration Documentation
• Process Flows
• Training Materials
• Project Documentation
• Review documentation developed by others.
• Conduct formal and informal training sessions for users and team members.
• Support organizational knowledge-sharing initiatives.
• Continuous Improvement & Leadership
• Identify opportunities for process and application improvements.
• Contribute to technology strategy discussions.
• Mentor junior analysts and team members.
• Promote innovation, collaboration, and operational excellence.
• Serve as a respected subject matter expert within the organization.

Qualifications

• Education
• Preferred
• Associate's Degree or Bachelor's Degree in:
• Healthcare
• Information Systems
• Computer Science
• Business Administration
• Related Field

Experience

• Required
• 5+ years of experience in:
• Healthcare Information Systems
• Business Systems Analysis
• Application Support
• Healthcare Operations
• IT Project Delivery
• Experience leading projects and multidisciplinary teams.
• Experience mentoring peers and junior analysts.
• Strong understanding of healthcare workflows and technology systems.
• Technical Skills
• Application Management
• Application Configuration
• Application Support
• System Optimization
• Change Management
• Release Management
• Business Analysis
• Requirements Gathering
• Gap Analysis
• Process Mapping
• Workflow Analysis
• Stakeholder Management
• Testing & Quality Assurance
• Test Planning
• Integration Testing
• UAT
• Quality Assurance
• Validation Processes
• Project Management
• Project Coordination
• Risk Management
• Status Reporting
• Resource Coordination
• Cross-Functional Leadership
• Productivity Tools
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Data Visualization & Reporting
• Preferred Certifications
• General
• Relevant certifications related to area of specialization.
• Epic Analysts
• Epic Certification or Proficiency in assigned module.
• Certification must be obtained within 6 months of employment (if required).
• Ongoing maintenance of Epic certifications through version training.

• Core Competencies
• Healthcare Information Systems
• Application System Analysis
• Business Analysis
• System Configuration
• Workflow Optimization
• Project Leadership
• Quality Assurance
• Change Management
• Requirements Gathering
• Stakeholder Management
• Epic Applications
• Vendor Management
• Problem Solving
• Customer Service
• Training & Mentorship