Our client is seeking an Application Support Analyst to support their Wealth Management business, product, operations, partners and clients.
RESPONSIBILITIES:
- Track /Manage Incidents/Change/Problems for assigned applications.
- Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.
- Identify measures to improve applications stability and availability to improve support service delivery.
- Develop to become a Subject Matter Expert for assigned application domain.
- Troubleshoot production issues through monitoring and log analysis.
- Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes and release.
- Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
- Help ensure compliance with all audit requirements including change control procedures and data security
QUALIFICATIONS:
- Previous experience supporting mission critical applications
- Solid understanding of modern cloud technologies preferably in the financial sector
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Application Support Analyst
The Judge Group
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