Application Support Analyst

Application Support Analyst at Smartly Technologies

Location: United States — 100% Remote

Job Type: Full Time

Salary: $79,500 - $88,000 per year

About The Opportunity

Smartly Technologies is adding a Application Support Analyst to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Application Support Analyst will diagnose and resolve application, system, or product-support issues. The opening is full time, fully remote, and open to candidates throughout the United States.

What You'll Work On

• Receive and triage technical requests or incidents and gather the information needed to reproduce the issue in the Application Support Analyst role at Smartly Technologies.
• Troubleshoot application behavior, access problems, configuration issues, data errors, or user-reported failures as part of the Application Support Analyst role at Smartly Technologies.
• Document troubleshooting steps, findings, fixes, workarounds, and unresolved questions in the support system across managed IT and technical delivery in this Application Support Analyst position.
• Resolve issues within assigned access and authority and escalate defects or infrastructure problems with complete diagnostic information for the Smartly Technologies team as part of Application Support Analyst work.
• Assist users with approved configuration, onboarding, account setup, or product-use questions while supporting managed IT and technical delivery in the Application Support Analyst role at Smartly Technologies.
• Monitor recurring issues and share patterns that may indicate a product, process, or knowledge-base improvement as part of day-to-day Application Support Analyst responsibilities at Smartly Technologies.

Skills & Experience

• Strong troubleshooting, written communication, documentation, and customer-support skills for the Application Support Analyst opening at Smartly Technologies.
• Comfort working with ticketing systems, web applications, logs, configuration tools, APIs, or databases.
• Ability to reproduce issues methodically and distinguish user, configuration, data, and product problems.
• Clear communication with technical and non-technical users.
• Good judgment about escalation and access-control boundaries.
• A pre-employment background check is required.

Position Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $79,500 - $88,000 per year

Apply

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.