Core Responsibilities
Provide basic technical and administrative service/support for client IT needs. Service channels include Phone, Web and Chat
Assist clients with service request fulfillment, technical problems and information technology issues involving desktops, laptops, network, wireless device or other various technological problems.
Provide timely resolution of problems or escalation on behalf of client to appropriate technical staff
Support and maintain positive face-to-face IT relationships with clients
Specific roles and areas of responsibilities will vary in the assigned area of expertise

Required Skills/Experience (Must-Haves)
1+ year of experience in IT computer field support or face to face customer support
Specialized areas of expertise: Network, Wireless, Enterprise Applications, Specialized Applications and Tier 2 Desktop Application support
Experience with a variety of equipment (Dell desktops and laptops, ruggedized field laptops, various PC peripherals, MFDs, iPhones and tablets)
Tier I Experience

Preferred Skills/Experience (Nice-to-Haves)
Associate's or Bachelor's degree in Computer Science, Management Information Systems or comparable quantitative field or equivalent related work experience
Excellent oral and written communication skills

Compensation & Benefits
Pay Range: The approximate pay range for this position is between $25.00 and $33.00 without PTO. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

Application Support Analyst

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