Application Support Analyst

• Application Support Analyst
• $180,000
• New York - hybrid

We’re looking for a talented Application Support Analyst to join our global support team and play a critical role in keeping our front office and post-trade systems running smoothly. You’ll be at the heart of a fast-paced financial services environment, ensuring stability and performance across trading, settlement, clearing, and risk platforms used by both internal teams and external clients.

What you’ll do

• Provide 2nd/3rd line support for trading and back-office platforms, ensuring minimal disruption to users.
• Take ownership of incidents, drive resolution, and manage outages in line with ITIL best practices.
• Partner with infrastructure, service desk, development, and business teams to deliver seamless support.
• Manage vendor relationships, exchange upgrades, and technical client onboarding.
• Support new system analysis, implementation, and documentation.
• Deliver compliance reporting, exchange reporting, and monthly system performance metrics.
• Contribute to process improvements and best practices across the support function.

What you’ll be looking for

• Strong technical background across Windows/Linux/Unix OS with database expertise (SQL, PostgreSQL, MongoDB, Oracle).
• Hands-on scripting experience (PowerShell, Python, etc.).
• Solid knowledge of trading, clearing, and settlement flows within financial services.
• Experience in exchange/vendor management and supporting connectivity protocols (FIX, market data).
• Familiarity with ITIL processes and change management.
• Strong communication, documentation, and stakeholder management skills.
• Ability to stay calm and effective under pressure in a fast-moving environment.

If you’re proactive, resilient, and ready to take your next step in financial application support, we’d love to hear from you.