Application Support Analyst

About The Role

CodeVertex Innovations is hiring a Application Support Analyst to support internal systems, user requests, troubleshooting, documentation, and workflow improvements. This role connects operational needs with practical system support.

Responsibilities

• Support internal system requests, issue tracking, documentation, and user coordination.
• Gather issue details, reproduce problems when possible, and route requests correctly.
• Maintain knowledge base content, process maps, and system documentation.
• Support testing, workflow updates, and operational improvements.
• Communicate clearly with users, business stakeholders, and technical teams.

Required Qualifications

• Strong attention to detail, communication, organization, and reliability.
• Ability to work remotely with ownership and follow-through.
• Comfortable working in a structured company environment.
• Ability to manage documentation, records, systems, or operational tasks accurately.
• Strong problem-solving skills and willingness to follow established processes.

Preferred Qualifications

• Experience supporting remote teams or documentation-heavy workflows.
• Comfort using common workplace tools such as spreadsheets, email, calendars, CRM, ATS, ticketing, or reporting systems depending on role.
• Ability to maintain accuracy across recurring tasks and internal systems.

Work Environment

• Remote role for candidates located in the United States.
• Full-time or part-time classification is shown in the job details.
• Individual contributor or coordination-based responsibilities depending on role.
• Role-specific access, systems, and training are provided according to business requirements.

Equal Opportunity Statement

CodeVertex Innovations is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other protected status under applicable law.