Application Support Analyst

About The Company

Barclays is a renowned global financial institution committed to providing innovative banking solutions and exceptional customer service. With a rich history spanning over a century, Barclays has established itself as a leader in the financial sector through its dedication to integrity, sustainability, and technological advancement. The company offers a diverse range of banking, investment, and financial services to individuals, corporations, and institutions worldwide. Barclays continuously invests in digital transformation and operational excellence to meet the evolving needs of its clients and to stay ahead in the competitive financial landscape.

About The Role

Embark on a transformative journey as an Application Support Analyst at Barclays. This role is pivotal in maintaining the stability, resilience, and security of Barclays' Global Fraud platforms, ensuring the seamless protection of the bank's customers and operational integrity. The Application Support Analyst will be responsible for driving system availability, ensuring data accuracy, and enabling rapid recovery of production systems. Acting as a key liaison across technology, operations, and business stakeholders, the successful candidate will facilitate timely incident resolution, effective communication, and continuous improvement initiatives across US and UK service windows. This position offers an excellent opportunity to contribute to critical fraud risk management processes, support business continuity, and develop expertise in a dynamic financial environment.

Qualifications

The ideal candidate should possess a combination of technical expertise and industry knowledge, including:

• Proficiency in monitoring and observability tools such as AppDynamics, Elasticsearch, Netcool, and Kibana.
• Experience with middleware and platforms including WebSphere, JBoss, Apache, and Tomcat.
• Knowledge of DevOps practices and automation tools like Jenkins, Chef, and CI/CD pipelines.
• Strong domain understanding of banking or the financial sector.
• Proficiency in Unix and Linux environments, including shell scripting capabilities.
• Additional valued skills include Java/J2EE, APIs, Oracle PL/SQL, and cloud technologies such as OpenShift or aPaaS. Knowledge of AWS is advantageous.
• Understanding of SDLC methodologies, including Agile and Waterfall.

Candidates should demonstrate excellent problem-solving skills, attention to detail, and the ability to work effectively under pressure. Relevant certifications and prior experience in application support within a banking or financial services context are highly desirable.

Responsibilities

• Monitor and maintain the health and performance of Barclays' Global Fraud platforms, ensuring high availability and rapid incident response.
• Coordinate across technology, operations, and business teams to resolve technical issues promptly and efficiently.
• Implement and adhere to best practices in incident, problem, and change management processes.
• Utilize observability tools to proactively identify potential system issues and optimize platform performance.
• Support automation initiatives to enhance operational efficiency and reduce manual interventions.
• Assist in the deployment, configuration, and maintenance of middleware and platform components.
• Participate in disaster recovery planning and testing to ensure business resilience.
• Maintain comprehensive documentation of system configurations, procedures, and incident reports.
• Engage in continuous learning to stay updated on emerging technologies and industry best practices.
• Collaborate with stakeholders to improve fraud detection capabilities and system security measures.

Benefits

Barclays offers a competitive and comprehensive benefits package designed to support the well-being and professional growth of its employees. Benefits include medical, dental, and vision coverage, a 401(k) retirement plan with company matching, life insurance, and paid time off for various circumstances. Employees are also eligible for performance-based incentive awards and access to various learning and development programs. Barclays fosters a collaborative and inclusive work environment that encourages innovation, diversity, and career advancement.

Equal Opportunity

Barclays is an equal opportunity employer committed to creating an inclusive environment for all employees. We value diversity and are dedicated to providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients and innovate effectively. All qualified applicants will receive consideration for employment without regard to any protected status, and we encourage individuals from all backgrounds to apply.