Analytics Manager

• Title: Analytics Manager
• Department: Truly Free Marketplace, Marketplace
• Reports To: Chief Marketplace Operations Officer
• Classification: Exempt
• Employment Type: Full-Time
• Compensation Range: $100,000-$125,000 base salary, we will also look at senior candidates and the salary can be adjusted for the level of the candidate if appropriate
• Location: Remote

Role Summar

• y
• The Analytics Manager is responsible for leading analytics, reporting, and data governance for the Truly Free Marketplace (TrulyFree.com). This role is designed as a hybrid of insight generation and data quality leadership, with a strong hands-on expectation in reporting, data modeling, and analysi

• s.
• This role supports marketplace leadership by improving the systems, processes, and cross-functional execution that drives marketplace performance, scalability, and customer experien

• ce.
• The Truly Free BI function currently operates across Looker, DBT, BigQuery, and Cerebro, and recent internal assessment work identified major opportunities in report governance, data reliability, monitoring, refresh ownership, and operational accountabil

• ity.
• The Senior Business Intelligence Manager will turn marketplace data into clear business decisions while also building the processes, standards, and technical foundation required for trusted repor

• ting.
• Core Obj

• ective
• Build and lead a marketplace BI function that helps Truly Free make faster, smarter, and more confident decisions by delivering accurate reporting, clear insights, strong metric governance, and dependable data oper

• ations.
• Major Duties and Responsi

• bilities
• Build, maintain, and improve dashboards, reports, and recurring analyses that support marketplace growth, seller performance, customer behavior, assortment decisions, conversion, retention, and profi
• tability.Serve as the primary BI partner to marketplace leadership by translating business questions into clear reporting, analysis, and recomme
• ndations.Perform hands-on work in SQL, Looker, DBT, and related tools to develop trusted data models, reporting layers, and decision-ready
• outputs.Define, document, and govern core marketplace metrics so leaders across departments are working from a consistent source
• of truth.Establish and maintain report validation standards, QA processes, documentation, refresh schedules, and ownership expectations for marketplace r
• eporting.Identify reporting gaps, data issues, broken logic, latency risks, and process breakdowns, then lead corrective action with
• urgency.Build monitoring and alerting practices around critical marketplace datasets and reporting workflows to improve reliability and reduce downstr
• eam risk.Partner closely with Marketplace Operations, Seller Success, Finance, Marketing, Product, and Technology to prioritize BI needs and deliver practical s
• olutions.Manage BI intake, prioritization, and delivery cadence for marketplace work using a structured backlog and sprint-based approach consistent with existing BI team w
• orkflows.Lead deep-dive analysis on key marketplace opportunities and risks, including growth trends, seller quality, customer lifecycle behavior, operational bottlenecks, and emerging performanc
• e issues.Train business users on how to interpret reports correctly, apply filters appropriately, and use data responsibly in decisio
• n-making.Contribute to a culture of accountability, clarity, speed, and business partnership within the analytics
• function.Manage direct reports, contractors, or external BI resources as assigned, while continuing to operate as a strong hands-on con
• tributor.Performs other duties/projects as

• assigned.
• Success in

• This Role
• Deliver reporting that marketplace leaders trust and use
• regularly.Improve the speed and quality of decision-making across the marketplace or
• ganization.Reduce confusion caused by inconsistent metrics, unclear logic, or poorly govern
• ed reports.Increase visibility into marketplace performance drivers, opportunities,
• and risks.Build a more stable and scalable reporting environment for future marketpl
• ace growth.Operate as both a strategic thought partner and a tech

• nical doer.
• Qualifications and

• Competencies
• Bachelor’s degree in Business, Analytics, Information Systems, Statistics, Economics, Computer Science, or a r
• elated field.5+ years of experience in business intelligence, analytics, data analysis, or a r
• elated field.1+ years of leadership, people management, or functional ownership experien
• ce preferred.Strong proficiency in SQL and hands-on experience building dashboards and reporti
• ng workflows.Experience with Looker and LookML, or equivalent BI platforms and semantic mo
• deling tools.Experience with DBT, BigQuery, and modern analytics st
• ack concepts.Strong understanding of data governance, metric definition, QA, documentation, and reporting
• reliability.Demonstrated ability to connect business questions to analytical frameworks and practical rec
• ommendations.Strong communication skills with the ability to explain technical findings to non-technical
• stakeholders.Strong project management, prioritization, and cross-functional collabor
• ation skills.High level of ownership, attention to detail, and bias t

• oward action.
• Preferred

Qualifications

• Experience in e-commerce, direct-to-consumer, retail, or marketplace b
• usiness models.Experience supporting multi-sided marketplaces, seller ecosystems, or partner perfor
• mance analysis.Familiarity with attribution, traffic source reporting, tracking links, and performance marke
• ting analytics.Experience building operational reporting standards, SLAs, and governa
• nce frameworks.Experience managing analysts, BI developers, or ana

lytics vendors.

• Work Environment
• This role typically operates in an office or hybrid knowledge-
• work environment.The role requires frequent collaboration with cross-functional stakeholders across mult
• iple departments.Occasional travel may be required based o

n business needs

• .
• Physical Demands
• Regularly required to sit f
• or extended periodsFrequent use of computer,
• keyboard, and mouseOccasionally required to stand, wa
• lk, bend, and reachOccasionally lift and/or move up to 15 pounds (files, s
• upplies, equipment)Close vision required for reading documents a
• nd computer screensAbility to communicate effectively via phone, video calls/meetings, written communication and

in-person meetingsControl

• s Over the Position
• This position reports directly to the Chief Operations O
• fficer, Marketpl
• ace.Additional NotesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time wit

• h or without notice.
• This is an exempt position and is subject to Truly Free employment policies and applicable onb
• oarding requirements.