Analyst – Customer Learning & Webinar Support

• Analyst – Customer Learning & Webinar Support
• Location: O’Fallon, MO | Hybrid – 3 days onsite
• Duration: 8-month contract

We are seeking a confident, organized, and customer-focused professional to support customer learning programs, webinar delivery, and training operations. This is a great opportunity for someone with experience in Learning & Development, corporate training, customer education, webinar facilitation, or event management.

Key Responsibilities:

• Host and facilitate customer webinars 2–6 times per week, supporting audiences of approximately 20–200 participants.
• Coordinate webinars end-to-end, including scheduling, speaker preparation, live-event execution, and follow-up.
• Manage customer and internal inquiries and provide timely follow-up and support.
• Troubleshoot basic issues during virtual learning sessions and coordinate with internal teams for resolution.
• Support training logistics, customer onboarding, communications, and learning initiatives.
• Manage multiple priorities while delivering a professional customer experience.

Qualifications:

• Experience in L&D, corporate training, customer education, event management, or webinar facilitation.
• Strong presentation and communication skills with confidence engaging both small and large audiences.
• Excellent organization, follow-up, and problem-solving skills.
• Experience with Adobe Connect is highly preferred; Zoom and Microsoft Teams experience is also relevant.
• Must be comfortable working onsite in O’Fallon, MO, approximately 3 days per week.