AMI Technical Analyst

Job Title

AMI Technical Analyst

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Requisition ID

req1126

Type of Employment

Regular Full-Time Employee

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Job Openings

1

Compensation Range

125,000.00 - 145,000.00

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Compensation Type

Annual Salary

Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.

We are actively seeking talented, driven and highly-productive applicants for the position of AMI Technical Analyst to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Position Overview

This role supports, enhances, and optimizes enterprise applications by analyzing business processes, translating functional requirements into system specifications, coordinating testing efforts, and acting as a key resource for cross‑functional stakeholders. This role provides functional user support, manages system integrity, conducts user testing, and collaborates cross‑functionally to ensure applications meet organizational needs. Success in this role encompasses technical expertise, communication skills, and stakeholder engagement skills.

Key Responsibilities

Leads robust documentation and testing activities to accurately capture and assess functional processes, system configurations, and application performance.

Partners with technical teams to translate functional requirements into system specifications to meet organizational needs.

Performs gap analyses to identify discrepancies between current systems and business requirements. Recommends solutions for optimization.

Monitors application availability and performance. Resolves or escalates discrepancies in accordance with project governance processes.

Coordinates with vendors and stakeholders to troubleshoot and resolve issues. Tracks progress and develops reports for distribution.

Analyses and models business processes to identify opportunities to increase efficiencies.

Compiles and analyzes reports to support business insights and system monitoring.

Works under limited supervision with latitude for independent judgment; regularly completes assignments with little or no assistance.

Troubleshoots and resolves routine and some complex application issues and escalates as needed.

Administers user access to assigned systems.

Builds and maintains relationships with staff, stakeholders, and vendors.

Liaises between stakeholders and ITS teams to ensure shared understanding of requirements and project goals. Regularly presents reports and relevant data.

Ensures data integrity and security through regular audits and compliance checks.

Mentors junior staff and acts as a key resource.

Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.

Required to complete occasional evening and weekend work to meet deadlines or address emergencies as needed.

Performs other duties or special projects as required or assigned.

Qualifications

Bachelor's Degree and 5-7 years of relevant professional experience.

Holds relevant certifications required for the team’s need or directed by management.

Ability to document business processes and translate requirements into functional specifications.

Knowledge of business analysis methodologies, including gap analysis and solution design.

Experience coordinating testing efforts and supporting application integrations.

Knowledge of compliance requirements and internal control frameworks (e.g. SOX).

Proficient in process modeling and workflow documentation.

Working knowledge of SQL and data analysis.

Experience with application upgrades and integrations.

Working knowledge of ERP, HRIS, and CRM systems.

Experience with SAS in enterprise environments.

Knowledge of ITIL 4 processes preferred.

Strong collaboration skills for working with vendors and internal stakeholders.

Excellent problem-solving and communication skills.

Application Specific Requirements

The Functional Analyst may support multiple enterprise applications, or they may be assigned to a specific applications team. Enterprise application systems include but are not limited to finance, emergency notifications, HRIS, data management, and infrastructure operations.

Requirements

In addition, H2O America employs subject matter experts on the following applications listed below. It is not an exhaustive list. When a role is posted, the specific application(s) used will be shared in the posting requirements:

• Geographic Information Systems (GIS)
• Supports and administers GIS and geospatial platforms, including Esri Enterprise 11.x, ArcGIS Pro, Utility Network, hydraulic modeling tools, and GeoAI applications (e.g., GeoServer, Leaflet).
• Manages geospatial data transformation and automation workflows using FME Flow (or similar tools), enterprise batch schedulers, and scripting languages such as Python, JavaScript, SQL, and JSON.
• Maintains and optimizes spatial databases, including Oracle Spatial and Postgres/PostGIS. Ensures accurate and reliable geospatial data for operational use.
• Supports field and infrastructure operations technologies, including CityWorks, Samsara, EAM, Locus, AutoCAD, Utilisphere, Fieldhawk, Hach WIMS, and TRAKA.
• Conducts remote problem diagnosis and resolution. Escalates as needed. Provides after-hours on-call support as needed.
• Advanced Meter Infrastructure (AMI)
• Administers and monitors the AMI platform. Ensures accurate endpoint communication, meter data validation, and proper configuration of AMI workflows.
• Manages AMI integrations with Oracle CC&B/CIS and the Work Order Management System. Resolves AMI data exceptions and ensures accurate meter lifecycle updates.
• Manages AMI Systems data integration and quality across enterprise platforms (Regional Network Interface (RNI), Sensus Analytics (SA) and Xylem Data Lake (XDL)), troubleshooting discrepancies, maintaining data models, and supporting cross‑system workflows.
• Builds AMI dashboards and reports to track system performance, read success, and endpoint health for operational teams.
• Develops and validates reporting and analytics using Tableau, SQL, and related tools to deliver accurate insights for customer experience, billing, and operational decision‑making.
• Customer Systems (CS)
• Administers and supports Customer and Work Force Management Systems applications (incl. Oracle CC&B/CCS/MWM/OFS, Utiligy, Edifice, Impresa, VxField, Field Hawk, payment portals Invoice Cloud/Promise Pay/PaymodX/Promise Pay, and JIRA). Ensures accurate data flow, user access, and reliable customer/billing operations.
• Develops and validates reporting and analytics using Tableau, Crystal Reports, SQL, and related tools to deliver accurate insights for customer experience, billing, and operational decision‑making.
• Manages Customer Systems data integration and quality across enterprise platforms, troubleshooting discrepancies, maintaining data models, and supporting cross‑system workflows.

EEO Statement Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics