Accounts Receivable (AR) Collections Escalation Analyst

Overview:

Our client, a Global Fortune 50 organization and one of the world s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Client Onboarding & Account Operations Specialist (Salesforce).

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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• *** Location: Irving, TX 75039
• *** Duration: 3 months contract w/ possibility of extension or conversion to FTE role

Notes:

• Pay Rate: $25.00/hr on W2.
• This is a hybrid position with required in-office days. Additional onsite attendance may be required during onboarding, core training, and as business needs dictate.
• Work location can either be Las Colinas TX or Sacramento CA depending upon candidate’s local nearest office at either of these two locations.
• Work Hours: Mon – Fri, 8:00 AM – 5:00 PM.

Description:

• Functions as a subject matter expert with responsibility for handling complex collection issues and second-level escalations.
• Works with minimal supervision and exercises sound judgment within broadly defined policies and practices.
• Provides mentoring and guidance to team members.
• The Accounts Receivable (AR) Collections Escalation Analyst is responsible for minimizing financial risk by managing complex collections issues, resolving customer payment disputes, and handling second-level escalations.
• This role analyzes delinquent accounts, develops collection strategies, collaborates with internal teams, and works directly with customers to resolve outstanding balances while maintaining strong customer relationships.
• The analyst operates independently; exercises sound judgment and contributes to continuous process improvement.
• Serve as the first level of escalation within the collections process for complex customer issues.
• Analyze customer delinquent account balances and identify appropriate resolution strategies.
• Manage an assigned portfolio and implement collection strategies to reduce delinquency and resolve disputes.
• Contact customers through GetPaid and other approved communication systems to facilitate collections.
• Collaborate with internal departments to obtain supporting documentation and resolve payment issues.
• Handle and process inquiries from the virtual team.
• Reconcile open and closed transactions as required.
• Process or submit adjustments and write-offs in accordance with Delegation of Authority (DOA) guidelines.
• Provide invoice copies, account statements, and other billing documentation to customers to support payment processing.
• Maintain effective communication with business partners and cross-functional stakeholders.
• Monitor and support achievement of DSO/DDSO and delinquency reduction targets.
• Train and mentor team members on collections processes and best practices.
• Exercise sound judgment and analytical decision-making to resolve complex customer and account issues.
• Prioritize multiple tasks effectively while maintaining accuracy in a fast-paced environment.

Qualifications:

• Solid knowledge of Accounts Receivable (AR), Credit, and Collections processes.
• Strong understanding of the full Order-to-Cash (OTC) cycle.
• Experience with collections and dispute management processes.
• Accounting and account reconciliation skills.
• Ability to analyze delinquent accounts and resolve complex collection issues.
• Customer relationship management skills.
• Strong analytical and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with customers via phone, email, and other communication channels.
• Intermediate proficiency with Microsoft Excel and Outlook.
• Ability to exercise sound judgment within established policies and procedures.
• Strong organizational, prioritization, and multitasking skills.
• Customer service-oriented mindset with a focus on issue resolution.
• Ability to work independently with minimal supervision.
• Ability to work effectively in a fast-paced environment.
• Team-oriented with the ability to train and mentor team members.
• Understanding of DSO/DDSO metrics and delinquency management.

Nice to Haves:

• Experience with GetPaid.
• Experience with SAP.
• Experience supporting virtual or shared services teams.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

• Satwinder Sat Singh
• Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

• Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.